Heathrow Reviews

I was 1 hour late with payment of my drop-off charge, and due to Christmas was unable to pay within 14 days. I now have to pay 80.- No negotiation, no consideration of circumstances, nothing. That's 75 quid that will not go to make Heathrow a slightly less miserable place, but will go straight into the Christmas bonus of APCOA.

A very pleasurable experience through security and baggage reclaim whilst workers on strike. Army soldiers at the customs desk were polite, efficient and speedy. Unlike the heathrow employee who was barking at us all as we approached. E-gates still don't work though. What a joke! Anyway, thanks to the British army I actually enjoyed going through security.

Was a bit worried as quite a few low ratings, but my recent Long Term Parking experience was perfect! I paid online to go park my car for T2, the buses arrived promptly, I was able to put my luggage both on and take them off with no problems, and when I returned to collect my car 2 weeks later, it was perfectly intact! I then exited out of the car park using the ticket the machine gave me 2 weeks previously with no problems. Ultra convenient and will definitely use again! Many thanks!

Best customer service! I had been so stupid as to book my ticket for the wrong month ? So turned up one month early in the airport. My ticket was non-refundable and couldn't be changed so close to departure. However after a few phone calls and rearrangements, customer service managed to book me onto my flight free of charge!

From the website it looked like we HAD to prebook parking and did not mention that there is normal pay as you go parking. We prepaid £37 to drop our son off, the business parking was very poorly sign posted so we missed it (we were 4 lanes across) and had no choice but to enter the drop off and short stay. We paid £17 for short stay, 2 hours. I contacted them on 09/10 and still have heard nothing (14/10). It’s a scam to get more money off you as it’s so expensive to pre book. Online the close parking is £72 so it’s all an online fob off.

Atrocious unhelpful ignorant bus drivers from and to the long stay car parks. Security needs far more staff. Border control is a complete joke. Not nearly enough staff, especially if you don’t have the electronic gates open. Without doubt the worst airport in the world. T5 is by far the worst terminal.

Absolute shambles. I pre-booked short term parking in T2. On arrival the system us supposed to use ANPR to recognise my vehicle. It did not.
Three days later I arrived back and on exiting the ANPR again did not recognise my vehicle so I was forced to pay the full charge for ad hoc parking. I complained at my first opportunity . This was the beginning of July, the 5th. It is now 14th September and I am still awaiting a refund. I get platitudes and apologies but no action. Just a disgusting state of affairs. I would suggest anyone wanting to use these facilities think seriously about making alternative arrangements. A shame as the countries premier airport that it has no concern for it's customers

We travelled through Terminal 3 on Monday 25th July and found it to be a very efficient experience - this is not what we had expected given the amount of negative commentary about Heathrow recently. There was no excessive queuing, no delays. Staff were helpful and friendly inc Virgin Atlantic check in staff.

Very rude and unfriendly security staff. Not a single smile. You really could learn something from Copenhagen. Poor signage in terminal 5.

Absolutely awful signage can result in your being in the wrong lane and being forced through the drop-off point where An automatic charge of £5 is made. The staff will not listen to your explanation and not review the details to see that you passed straight through. There is no excuse for the charge, it is simply another way to grasp money from their customers. If you run an airport you need to allow customers to get there to use it, the drop-off point is simply another hidden charge.
I shall never use Heathrow again and I shall take every opportunity to persuade my friends and business colleagues to use other airports that are more customer orientated.

1. Ripoff parking charges
2. Inadequate lifts in short term parking areas.
3. Customer care is practically non-existent.
4. Extremely badly designed roads leading to perpetual traffic queues.

Second trip in three months where returning to Heathrow is an utter nightmare. On both occasions its taken 2 hours to get out for the airport, waiting for bags, then waiting for airport parking buses (which are dirty and falling apart) then when leaving the airport parking run by Heathrow (Pre paid using the airports own online parking booking system) getting stopped at the barriers because the number plate reading system checks your car and issues you with a bill. This time it was £269 to be paid, last time it was £349.... so as I pre paid I call customer services who eventually answer, check your booking, confirm you car and details then confirm you have paid and let you out. All this at nearly 11pm. All in all an utterly terrible experience, failure of systems and lack of personnel. Its embarrassing to come home to such a poor facility and utterly shambolic customer service.

I was late to my flight due to the amount of time that I had to stand in the queues for passport control and security checks. This is one of the worst airports I have ever been to and I would recommend the UK government to build another airport.

Excessive £77.10 extra charge in T3 for being 1 hr 45 over on one week due to long baggage wait. 1 - 2 hrs is normally £14.50. Will never use Heathrow or ba again

My return from a recent trip outside the country was delayed by three days. I booked and paid for the M&G service for the duration of the trip, i.e. 45 days and £280.00). When I tried to amend this booking online, i was blocked from doing so. I then contacted the Valet service who advised that i should contact Customer Services (sic), but they also advised that a rate of £30.50 would accrue for the three extra days. I contacted Customer Services (sic) and received an automated email response stating that due to high volumes it may take 28 days to reply! 28 days and £3050 per extra day? Nevertheless, CS did get back to me 23 days later, effectively saying Hard Luck you must pay!